Frequently Asked Questions

How long do orders take to process?

Usually one business day. If you have an emergency need, please call the support team for assistance.

Starter packs take longer, as a physical item must be shipped to you. A courier tracking number will be provided to help track your order.


How are licenses delivered?

Licenses are delivered via a secure link, sent to you by email. With your designer USB key plugged in, you simply follow the link to download the license.


Why do I need a designer USB Key?

The designer USB key is your 'container' of licenses and provides you with great flexibility. Designer licenses can be remotely downloaded to the key via the web. Once applied you simply plug the USB key into the laptop on which you wish to use designer. There are no 'locks' to individual machines, so you can roam from one laptop to another.


When does the clock start on a designer license?

The clock starts on a license when you run designer for the first time with that license.


Can I have multiple license blocks on my designer USB key?

Yes, you can.

When the designer application starts it will look for any currently partially used licenses on the key first. So if you are 10 days through a 30 day license, it will continue to use that pack. After that pack expires, it will activate the next pack on the key.


Where is the manual for designer?

Our detailed online user guide means you can get started with designer from any point of experience. There are also over 100 step by step video tutorials.